Shipping policy
SHIPPING POLICY
Effective date: 7 October 2026
Seller: DOMANI Sp. z o.o., ul. Twarda 18/15p, 00-105 Warszawa, Poland · kontakt@nakedcarstudio.eu
1. Where we ship
We ship to all member states of the European Union except Malta. All orders ship from within the EU, so there are no customs duties or import fees on delivery.
2. Shipping cost
The available delivery options and their prices are shown at checkout, before you place your order. The delivery cost is added to the price of the order and is included in the total shown in the order summary before you confirm it.
Delivery is free for orders containing two or more models. For an order containing one model, the delivery cost shown at checkout applies.
All prices, including delivery costs, are gross prices and include VAT. The total shown at checkout is the amount you pay. Any change to delivery prices applies only to orders placed after the change.
3. Dispatch time
Every model is hand-polished and inspected before it leaves the workshop. Orders are dispatched within 3–5 business days of payment. If your model is part of a production batch, the expected dispatch date is shown on the product page and in your order confirmation.
4. Delivery time
After dispatch, delivery usually takes:
- Poland: 1–3 business days
- Other EU countries: 3–7 business days
These are estimates. In any case, we will deliver your order no later than 30 days from the date of purchase unless a different date is agreed with you. If we cannot meet the agreed date, you may withdraw from the contract and receive a full refund.
5. Carrier and tracking
We ship with tracked courier services such as DPD, DHL, or InPost. As soon as your order is dispatched, you will receive an email with a tracking number.
6. Packaging
Each model ships in a custom mailer box with a fitted insert, wrapped in tissue paper, together with its certificate of authenticity and wall-mounting hardware.
7. Damaged or lost parcels
Risk of loss or damage passes to you only when the parcel is delivered to you.
If your parcel arrives damaged, email kontakt@nakedcarstudio.eu with your order number and photos of the packaging and the model. Noting the damage with the courier helps, but it is not required. We will send a replacement or issue a full refund at no cost to you.
If tracking shows no movement for 7 business days, contact us. We will open an investigation with the carrier and, where needed, send a replacement.
8. Uncollected or undeliverable parcels
Please make sure your delivery address and phone number are complete and correct, and collect your parcel within the time allowed by the carrier (including from a parcel locker or pick-up point, if you chose one).
If the carrier returns the parcel to us because it was not collected without a valid reason, or because the address or contact details given in the order were incorrect or incomplete, we will email you to arrange re-delivery or cancellation of the order. If you choose re-delivery, you bear the carrier's actual charge for the repeated delivery. If we receive no reply within 7 days, we may cancel the order.
If the order is cancelled in these circumstances, we will refund the amount you paid less the costs we actually incurred because of the failed delivery: the carrier's charges for delivering the parcel and for returning it to us, as shown on the carrier's invoice for that shipment. A delivery charge you paid for the order is counted towards these costs. We do not deduct any other costs or fees.
We will not make this deduction, and will refund you in full, if the parcel was not collected or could not be delivered for a valid reason, for example: a carrier error (incorrect label, no delivery attempt, missing or incorrect notification), a delivery notice that you did not receive for reasons not attributable to you, illness, hospitalisation or another event beyond your control that prevented collection, or force majeure. Before making any deduction, we will tell you the amount and give you 14 days to send us an explanation and supporting documents (for example the carrier's message or tracking record, or a medical or travel document). We will review them in good faith together with the carrier's records and inform you of our decision in writing.
This section does not affect your statutory rights, including the right of withdrawal described in the Refund Policy.
9. Contact
Questions about shipping: kontakt@nakedcarstudio.eu